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News & Articles

March 26, 2020
A Word from Our Company President

Plattco’ s 122 plus year history is one that is built on a foundation of trust, partnership and commitment.  We are committed to not only the health and safety of our employees, but also the facilities and people that have supported Plattco and continue in partnership.  Plattco products play a very critical role in many of the most important and critical infrastructure operations in the United States.  At this time, and for these reasons, our organization has been deemed essential and we are currently able to operate and provide our customers with the responsiveness and customer service they have come to expect from Plattco – as we know your plant is depending on us! With the uncertainty of the Covid19 situation, it is to be noted that we are at the mercy of all Federal, State and Local guidelines – we are encouraging our customers to reach out now for parts, service and sales & technical support, as it could be a very time sensitive issue, considering the event we are not able to continue operations in the same capacity.

Our entire organization’s top priority at this time is health and safety.  We are very proud of the accommodations we have recently made and the implementations of many new practices and tools to allow us to fully function, while keeping our population out of harm’s way.   We understand the challenges our customers encounter when maintaining or repairing Plattco valves, and often times deferring needed repairs.  Particularly when you don’t stock the right parts, use limited manpower for unscheduled or unplanned maintenance, or rely on varying degrees of experience.  This can lead to unintended consequences and create disruptions in planned operation. We have been working around the clock to ensure we are still manufacturing the critical spare components your plant needs.  With the plan to allow for quick response in order to provide you with the peace of mind you need to know that you will not experience any unnecessary maintenance headaches from unscheduled downtime.

We have our dedicated team of engineers and sales personnel ready, willing and available to help you with parts selection, trouble-shooting, and even application specification.  With the best part being that we can leverage many different types of technology to allow us to do so easily, efficiently, safely and thoroughly from remote locations.  Additionally, we also continue to have the availability to perform the repairs onsite at your plant later in the year as a part of our Field Service Program (https://www.plattco.com/field-service-repair) with our factory certified technicians!

We invite you to reach out to our team at info@plattco.com or call us directly at 518.563.4640 and let us know what Plattco can do to assist you.  We would love to hear from you, and want you to know we are proud to serve as your partner during this time.  Together we will get through it, while providing the essential products this country needs!