Ashley joined the Plattco team in 2014 and brings to it an extensive background in customer service and sales, having spent a great deal of time in the hospitality industry. Her prior positions give her the ability to create a truly welcoming experience for her customers. One of Ashley’s passions growing up was gymnastics – which we have to assume has allowed her to be incredibly flexible, adapting to all of our customers' unique needs and wants! Ashley and her husband Bill are proud parents to their toddler son, Levi. They spend their weekends in the Adirondacks hunting, enjoying the outdoors and (of course) watching football.
Roxanne joined our team in 1996, starting in our administration department. Prior to joining sales over 10 years ago, Roxanne also worked in our accounting, logistics, and shipping departments. Roxanne’s cross-training has allowed her to learn many facets of our business and truly connect with our customers. Over the years she has gotten to know our customers very well and this connection allows her to quickly solve any customer issues, as she has “seen and heard it all!” Roxanne loves spending time with her daughter, Tessa and their cats. She can usually be found working out at her local fitness studio when not in the office. Roxanne has earned the respect from her customers by being passionate for her work and her commitment to helping them.
Alicia joined the Plattco team in 2019, bringing with her a diverse skill set with sales and management experiences from the telecommunication, technology and jewelry industries. Alicia’s extensive background in the jewelry industry helps her shine with our customers just like a diamond! As we know, diamonds only form under pressure, and Alicia’s years of handling diamonds have given her a leg-up on handling pressure from our customers to meet their service and delivery needs! Alicia is a native of Upstate New York and lives with her husband and two daughters. As a family, they love anything to do with the outdoors and spending time soaking in the sunshine and fresh air.
Rafeal joined the Plattco team in 2017. Prior to Plattco, Rafeal was a mason by trade and after an apprentice program he tapped into his entrepreneurial spirit, launching his own masonry business. Rafael’s hands-on experiences piecing things together gives him the ability to understand how our customers' systems come together. He is also fluent in Spanish, which allows him to effectively communicate with many of our international customers. Rafael and his wife Bianca enjoy traveling, spending time with their friends and family, enjoying many cultural activities offered around our region, and spending time getting involved in their faith based community.